Returns | Aquanautia

AQUANAUTIA RETURN POLICY.

Aquanautia accept exchanges and refunds on all our items within 28 days of purchase.

We only ask that the following requirements are met:

  • Item/s must be in original condition with returns tag remaining in place.
  • Item/s must not have been worn, washed or altered in any way due to reasons of hygiene.

Unfortunately, we cannot accept any returns that do not meet above requirements.

Refunds will be issued excluding the original shipping and return label cost.

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to Aquanautia for an exchange or refund are not covered nor reimbursed by us.

HOW DO I ORGANISE A RETURN?

To initiate a return, simply email us at hello@aquanautia.com using the e-mail address used in your order.

(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)

Once the items have been received, we will send your new item/s out or you will receive your refund (item price excluding original shipping cost).

Aquanautia cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.

WHERE DO I SEND MY RETURN TO?

We will provide you with the full address to send your return when we allocate your to RETURNS AUTHORISATION number you.

Items returned without a valid RETURNS AUTHORISATION number may not be able to be processed. 

HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?

We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 2 working days.

If you are exchanging, please allow up to 5 working days for us to send your new item/s out, and email you a new tracking number.

Please allow up to 5 working days from the day that the return has been confirmed for the refund to be processed. we will refund you through the same method you used to pay for the item(s).

WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

We stand by the quality of our products and we hope this never happens, if you do receive damaged items, or have a manufacturing fault occur, please contact us immediately at hello@aquanautia.com

Sizing Chart

X-Small 28-30 inches

Small 30-32 inches

Medium 32-34 inches

Large 35-37 inches

XL 38-40 inches

XXL 41-43 inches