Aquanautia accept exchanges and refunds on all our items within 28 days of purchase.
We only ask that the following requirements are met:
Unfortunately, we cannot accept any returns that do not meet above requirements.
Refunds will be issued excluding the original shipping and return label cost.
The shipping cost incurred for returning item/s to Aquanautia for an exchange or refund are not covered nor reimbursed by us.
To initiate a return, simply email us at firstname.lastname@example.org using the e-mail address used in your order.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, we will send your new item/s out or you will receive your refund (item price excluding original shipping cost).
Aquanautia cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
We will provide you with the full address of our warehouse when we allocate your Returns Authorisation number to you.
Items returned without a valid RETURNS AUTHORISATION # will be returned to sender and will not be processed.
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorisation (RA) number within 24 hours.
If you are exchanging, please allow up to 5 working days for us to send your new item/s out, and email you a new tracking number.
Please allow up to 5 working days from the day that the return has been confirmed for the refund to be processed. we will refund you through the same method you used to pay for the item(s).
We stand by the quality of our products and we hope this never happens, if you do receive damaged items, or have a manufacturing fault occur, please contact us immediately at email@example.com
X-Small 28-30 inches
Small 31-33 inches
Medium 34-36 inches
Large 36-38 inches
XL 38-40 inches
XXL 40-42 inches